So first being they were able to get a full 60-minute training course delivered in 20 minutes because you're able to do active role playing and you're able to really engage in different types of senses. And what they found is that two components. So, Walmart now has trained over a million of their global customer service employees through virtual reality. So, they built something for their head office employees, but as a way to create that connection with their distributed employee workforce.Īnother example has been Walmart. So that empathy training for executives, everything from, “how do I deliver room service carts” to interacting at the front desk during a check-in process. Hilton built training so that their head office employees could understand and learn what it was like to be a frontline worker. And I'll share with you two different types of stories of customers that we're working with. So, driving home the need to focus and invest in their people and bring that to life. Where we're seeing people really drill into on the early adoption phases of their organization journey is learning development. And so that collaboration one, I would say, or virtual meetings is a little bit more on the emerging front. And that's good to a certain extent, and that's good for some meetings still, but you know, there's that middle ground of a product like Workrooms, where you can high-five your colleagues without having to travel to be there, where you can whiteboard together. And the other end of the spectrum has been, of course, the you know, head and shoulders view or the Brady Bunch view, connecting people together as well. And we need to think about new ways to attract talent and to bring people together. But what we've learned so quickly for the last couple of years is that, that can't always be possible, and it shouldn't always be possible. When we think about these immersive connections, it's not about replacing that human connection that we get when we're physically together, right? There's nothing better than sitting together with your team in person. And here to discuss today's topic, I'm delighted to be joined by Sarah Birdsell, who is a leader on the executive management team at Meta. Thank you for joining me on today's episode where we will be exploring the metaverse and the potential implications it might have on the world of work. I'm a senior partner at Korn Ferry and I'm an excited observer of the exciting ways advanced technology is impacting human capital management. Hello and welcome to another podcast mini-series. Weekly leadership messages from our CEO Gary Burnison, capturing the mood and the moment with storytelling and insights. Our look at pressing problems and solutions for board directors.Įngaging articles centered on business issues our clients have tackled. Plus, a regular podcast diving into leadership issues. Our national magazine featuring long and short form features. Recent articles reported by our team on important business-news developments. Thought leadership, research and data to unlock your organization’s potential.
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